Frequently Asked Question

1. What's the booking process? We encourage guests to explore our suite collection and book the suite they would like. After booking, you'll receive a confirmation email, and one of our agents will contact you with check-in details. 2. What's the check in process? It will be self check in, we will provide detailed check in information after booking is confirmed. We're also available in person to assist with any emergencies. 3. Does all the suites comes with balcony or free parking? Not all the suites but mostly. Please review property details before make a reservation. 4. What's Your Cancellation & Refund Policy? Our cancellation and refund policy are as follows: • Grace period: Guests should cancel within 48 hours after the reservation was made and at least 14 days before check-in to receive a full refund. • If canceled up to 7 days before check-in, the guest pays 50% of the booking cost. 5. Why Do You Ask for a Deposit? How Does It Work? We request a deposit to safeguard against accidents, despite most of our guests being respectful. The deposit is either $200 CAD or 20% of the booking amount, whichever is greater. It's automatically collected upon booking and released one day after check-out. 6. Do You offer suites outside of Downtown Toronto? Unfortunately, we do not.